La Tortuga Hotel & Spa - Adults Only - Playa del Carmen

ex. Aqualuna - Adults Only

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710show map
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Highlights
8
FabulousBased on  263 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

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Overview

La Tortuga Hotel & Spa - Adults Only is a central 4-star hotel set 3 km from Casa Tzutuhil and 2.1 km from Cenote Chaak Tun.

The hotel is in a central location steps away from a gallery and a church. Guests will find Playa del Carmen city center within a 10-minute walk from the property.

The hotel boasts close proximity to restaurants and cafés.

Cancun International airport can be reached in 55 minutes by car from La Tortuga Hotel & Spa - Adults Only.

Rooms

La Tortuga Hotel & Spa - Adults Only includes 51 guestrooms with free wireless internet, a mini bar, climate control, flat-screen TV and a work desk. Guests can make use of private bathrooms with a bathtub, a hairdryer and complimentary toiletries.

Eat & Drink

The café Oh Lala can be reached within a 5-minute walk.

Services

The facilities as a safe deposit box, a luggage storage and a lift are offered for guests.

Relax

The hotel offers a spa lounge, a solarium and a Jacuzzi along with facials and massage with the guests' comfort in mind. Such sports activities as snorkeling and fishing are provided on-site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible at a location nearby (reservation might be needed) at USD 10 per day.

Number of rooms:   51.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

USD 10 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Snack bar

Shuttle

Paid airport shuttle

Swimming pool

Outdoor swimming pool

Private swimming pool

Spa and relaxation

Jacuzzi

Massage

Solarium

Spa & wellness centre

Sports & Fitness

  • Diving
  • Snorkeling
  • Horseback riding
  • Golf course
  • Billiard tables
  • Fishing

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service
  • Grocery shopping service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Private swimming pool
  • Outdoor swimming pool
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Jacuzzi
  • Massage
  • Library

Room view

  • Pool view

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Patio
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Plaza Quinta AlegriaPlaza Quinta Alegria400 ft
Kool Beach ClubKool Beach Club2000 ft
5th Avenue (Avenida 5)5th Avenue (Avenida 5)500 ft Playa del CarmenMexico
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Oh LalaOh Lala300 ftCalle 14 bis between 10th & 15th Av.
Ah Cacao Chocolate CafeAh Cacao Chocolate Cafe800 ft5th Ave & Constituyentes
Coffee StopCoffee Stop800 ftCalle 10 North
Kaxapa FactoryKaxapa Factory800 ftAv Constituyentes, betwen 10 and 15 avenues
Los Tabernacos Bistro LoungeLos Tabernacos Bistro Lounge3000 ft1st Avenue North between 10 y 12
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GolfCourse(Mahi)GolfCourse(Mahi)2.0 mi
Mahi Golf CourseMahi Golf Course2.0 mi
Rio SecretoRio Secreto4.9 miCarretera Federal Libre Chetumal _ Puerto Juarez Km 283.5 Ejido Sur
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Getting around
Airports
Playa Del Carmen (PCM)4300 ft
Cancun International (CUN)30.9 mi
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Reviews
8.2
FabulousBased on  263  reviews
  • 10.0
    Exceptional

    I highly recommend La Tortuga - the service is beyond excellent. Everyone that works there is amazing - so nice and incredibly accommodating and helpful. We had a wonderful stay there and I would definitely go back!

  • 7.8
    Fabulous

    Great relaxing poolside lounge/bar. Small but chic

    The prices quoted for tours and transfers were double what we ended up booking on the high street

  • 8.8
    Superb

    Very friendly staff and the place was beautiful in every way.

    Only one thing the room we stayed in room 117 was noisy from the night club just two doors down the road (coco bongo !)

  • 9.2
    Superb

    Lovely hotel, staff really look after you, we were there on honeymoon so we indulged in this hotel although it is rather overpriced for what it offers but probably comparable to other hotels in the area. Stunning hotel though, public areas were just perfect

    Right next to a large and late opening night club, didnt really bother us but I can imagine it would bother some, open from midnight until 6.30 am every day

  • 8.2
    Fabulous

    The noise at night from clubs and bars nearby

  • 8.8
    Superb

    It is very close to everything you want to do in Playa Del Carmen which is also very close to main attractions like Xplor and Xcarat.

    The Massage Spa is way too expensive compared to every massage spa within 5 miles. $120 versus $30 per hour is huge difference, surprised they have any customers at all. The wifi needs improving. It came and went and was never stable or really usable.

  • 5.8
    Guest rating

    Nice pool area and very friendly and professional reception staff.

    The room was very very small (we took standard room), also air con was extremely laud (happily we did not have to use it during night as it would be impossible to sleep with it switched on). There is no privacy in pool area as all the time somebody is doing something (picking up leaves, moving plants, repairing something also up to 10pm). Breakfast is rather poor, most of the staff in restaurant do not speak English and food is not to good as well, also ordering the same drink each day, each day it tasted differently.

  • 8.2
    Fabulous

    La Tortuga is perfectly located in the middle of Playa del Carmen, close to the beach. Hotel is quite small and is perfect tourist who dislike enormous chain hotels. The staff is extraordinary nice to the guest and we started to feel at home the first day after our check-in.

  • 9.2
    Superb

    Very polite and hard working staff. They were always friendly and helped us in every single way if we had any questions. The rooms were cleaned every day. Breakfast was good. Not a buffe but still a rather good selection. The pool area is very nice and relaxing. All together La Tortuga is a perfect hotel with a personal touch. I would definitely go here again and I would also recommend it to anyway planning to visit Playa del Carmen.

    Nothing at all.

  • 10.0
    Exceptional

    We stayed at La Tortuga for the last four nights of a two week holiday in Mexico. I would definitely recommend this hotel to any couples or groups of friends going to the area. The staff were so courteous and friendly and the swimming/bar area is beautifully designed and a great place to chill with a cocktail. We stayed in a standard room and although the room itself was quite small it had all the facilities you could need and a huge, very comfy bed. Their adjoining restaurant had an extensive list of breakfast options and everything we tried was really tasty. It was also the quickest restaurant service we experienced all holiday.

    Some other visitors to this hotel had mentioned the noise from near-by clubs, which we could hear faintly from our room. If you are a light sleeper it would be a good idea to invest in earplugs just in case, as the music does go on till about 6am on the weekends.

  • 9.6
    Exceptional

    Decor and design was outstanding. Food was excellent. Staff were friendly and attentive

    Droning bass from 10pm till late from the nightclub next door. Tipping everyone expects. Just pay the staff sufficiently. The rest of the world manages to do it. Mexico, do not follow this insulting practice / attitude from the USA.

  • 10.0
    Exceptional

    The hotel is beautiful and relaxing. the rooms are very nice and clean. the employees helped us with every question/problem we had, and every time with a smile and willingness to help. the location is great. we would definately go back if we come back to Playa.

  • 10.0
    Exceptional

    The staff is amazingly nice, from the receptionists through the bartenders and till the bell boys A very reasonable price and its close to everything !

  • 8.8
    Superb

    We liked the atmosphere and the look of the place - it was really beautiful. The pool area really looks great, both day and night.

    The beaches they work with are a bit far from the hotel. Our rooftop private hot tub had no hot water. Since there was a tree above it, it was pretty messy with leaves and seeds - seems like no one cleaned there for some time.

  • 8.2
    Fabulous

    Great staff and good location at a reasonable price.

    Room would be better with blockout curtains to darken room from early morning sun.

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Highlights
8
FabulousBased on  263 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)4300 ft
Cancun International (CUN)30.9 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room