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La Tortuga Hotel & Spa - Playa del Carmen

ex. La Tortuga Hotel And Spa

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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La Tortuga Hotel & Spa - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in public areas

Parking

USD 10 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Snack bar

Shuttle

Paid airport shuttle

Swimming pool

Outdoor swimming pool

Private swimming pool

Spa and relaxation

Jacuzzi

Massage

Solarium

Spa & wellness centre

Overview

The stylish La Tortuga Hotel & Spa is a 3-star hotel in Playa del Carmen offering a sunbathing terrace, a diving center and a private swimming pool. Renovated in 1999, the hotel combines Mexican architecture with ultimate comfort.

This hotel is situated 19 km away from The Plaza. The venue is set within 1 km from Playa del Carmen city center.

The hotel boasts close proximity to restaurants and cafés.

A 55-minute drive will take guests to Cancun International airport.

Rooms

This hotel comprises of beautiful rooms including superior rooftop junior suite, standard plus double room and standard twin room with such comforts as complimentary Wi-Fi, climate control, a private safe, a private balcony and a writing desk. The rooms have tropical decor.

Eat & Drink

Offering a variety of dishes, Oh Lala and Ah Cacao Chocolate Cafe are about 100 meters away.

Services

Guests can take advantage of currency exchange, a safety deposit box and parking.

Relax

The hotel offers a spa lounge, a solarium and a Jacuzzi along with facials and massage with the guests' comfort in mind. Such sports activities as snorkeling and fishing are provided on-site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible at a location nearby (reservation might be needed) at USD 10 per day.

Number of rooms:   51.

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Facilities

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • 24-hour security
  • Air conditioning in public areas
  • Adults only
  • Luggage storage
  • Currency exchange
  • Gay friendly
  • Multilingual staff

Sports & Fitness

  • Diving
  • Snorkeling
  • Horseback riding
  • Golf course
  • Billiard tables
  • Fishing

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service
  • Grocery shopping service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Private swimming pool
  • Outdoor swimming pool
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Jacuzzi
  • Massage
  • Library

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Patio
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Media

  • Flat-screen TV
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Pets

Pets are allowed on request.

How to reach hotel

hotel La Tortuga Hotel & Spa - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

Get directions
Airports
Restaurants
  • Oh Lala (cuisine: International)
    300 ft
  • Ah Cacao Chocolate Cafe
    800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    51

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel & Spa

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

La Tortuga Hotel & Spa photos Exterior
Double Room
  • Max occupancy:

    6 persons

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Air conditioning
    • + More
  • General:Ironing facilities
  • Wardrobe
  • Fan
  • Telephone
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Glassware
  • Media:Flat-screen TV
  • Wake up service
  • Radio
La Tortuga Hotel & Spa photos Room
Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Media:TV
  • iPod docking station
  • Radio
Room Description:

Junior Suite|Junior Suite (Non refundable)

La Tortuga Hotel & Spa photos Room
Superior Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
  • Radio
La Tortuga Hotel & Spa photos Room
Superior Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Bathtub
    • Balcony
    • + More
  • General:Safe deposit box
  • Slippers
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
  • Radio
Room Description:

Junior Suite|Junior Suite (Superior Non Refundable)

Standard Plus Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Standard plus no refundable

La Tortuga Hotel & Spa Location

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Route Planner
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Local attractions

  • Rio Secreto4.9 mi
    Carretera Federal Libre Chetumal _ Puerto Juarez Km 283.5 Ejido Sur

    Near the hotel

    • 5th Avenue (Avenida 5)500 ft
      Playa del CarmenMexico

      Restaurants nearby

      • Oh Lala300 ft

        Address: Calle 14 bis between 10th & 15th Av.
        Phone: 9841274844

        80% likes this, based on 555 reviews
        Cuisine: International
        Price Range: USD 7 - USD 30

      • Kaxapa Factory800 ft

        Address: Av Constituyentes, betwen 10 and 15 avenues
        Phone: 9841471645

        95% likes this, based on 560 reviews
        Cuisine: Organic, Venezuelan
        Price Range: USD 4 - USD 8

      • Los Tabernacos Bistro Lounge3000 ft

        Address: 1st Avenue North between 10 y 12
        Phone: 984-803-1674

        85% likes this, based on 298 reviews
        Price Range: USD 5 - USD 14

      • Ah Cacao Chocolate Cafe800 ft

        Address: 5th Ave & Constituyentes
        Phone: +52 984 803 5748

        74% likes this, based on 946 reviews
        Price Range: USD 6 - USD 21

      • Coffee Stop800 ft

        Address: Calle 10 North
        Phone: 984 803 4365

        84% likes this, based on 111 reviews
        Price Range: USD 5 - USD 8

      Hotel information
      • Check-in:
        from  3 pm
      • Check-out:
        until  12 pm
      • Number of rooms:
        51

      Hotel Awards

      MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel & Spa

      According to guest reviews, the hotel has been rated as
      Best Spa Hotels in Mexico

      Use Badge

      Cities nearby

      La Tortuga Hotel & Spa Reviews

      Guest reviews are submitted by our customers after their stay at La Tortuga Hotel & Spa

      8.2
      FabulousBased on285 reviews

      Guest reviews

      • Group of friends
        10.0

        I highly recommend La Tortuga - the service is beyond excellent. Everyone that works there is amazing - so nice and incredibly accommodating and helpful. We had a wonderful stay there and I would definitely go back!

      • Group of friends
        7.8

        Great relaxing poolside lounge/bar. Small but chic

        The prices quoted for tours and transfers were double what we ended up booking on the high street

      • Couple
        8.8

        Very friendly staff and the place was beautiful in every way.

        Only one thing the room we stayed in room 117 was noisy from the night club just two doors down the road (coco bongo !)

      • Couple
        9.2

        Lovely hotel, staff really look after you, we were there on honeymoon so we indulged in this hotel although it is rather overpriced for what it offers but probably comparable to other hotels in the area. Stunning hotel though, public areas were just perfect

        Right next to a large and late opening night club, didnt really bother us but I can imagine it would bother some, open from midnight until 6.30 am every day

      • Couple
        8.2

        The noise at night from clubs and bars nearby

      • Group of friends
        8.8

        It is very close to everything you want to do in Playa Del Carmen which is also very close to main attractions like Xplor and Xcarat.

        The Massage Spa is way too expensive compared to every massage spa within 5 miles. $120 versus $30 per hour is huge difference, surprised they have any customers at all. The wifi needs improving. It came and went and was never stable or really usable.

      • Couple
        5.8

        Nice pool area and very friendly and professional reception staff.

        The room was very very small (we took standard room), also air con was extremely laud (happily we did not have to use it during night as it would be impossible to sleep with it switched on). There is no privacy in pool area as all the time somebody is doing something (picking up leaves, moving plants, repairing something also up to 10pm). Breakfast is rather poor, most of the staff in restaurant do not speak English and food is not to good as well, also ordering the same drink each day, each day it tasted differently.

      • Group of friends
        8.2

        La Tortuga is perfectly located in the middle of Playa del Carmen, close to the beach. Hotel is quite small and is perfect tourist who dislike enormous chain hotels. The staff is extraordinary nice to the guest and we started to feel at home the first day after our check-in.

      • Group of friends
        9.2

        Very polite and hard working staff. They were always friendly and helped us in every single way if we had any questions. The rooms were cleaned every day. Breakfast was good. Not a buffe but still a rather good selection. The pool area is very nice and relaxing. All together La Tortuga is a perfect hotel with a personal touch. I would definitely go here again and I would also recommend it to anyway planning to visit Playa del Carmen.

        Nothing at all.

      • Couple
        10.0

        We stayed at La Tortuga for the last four nights of a two week holiday in Mexico. I would definitely recommend this hotel to any couples or groups of friends going to the area. The staff were so courteous and friendly and the swimming/bar area is beautifully designed and a great place to chill with a cocktail. We stayed in a standard room and although the room itself was quite small it had all the facilities you could need and a huge, very comfy bed. Their adjoining restaurant had an extensive list of breakfast options and everything we tried was really tasty. It was also the quickest restaurant service we experienced all holiday.

        Some other visitors to this hotel had mentioned the noise from near-by clubs, which we could hear faintly from our room. If you are a light sleeper it would be a good idea to invest in earplugs just in case, as the music does go on till about 6am on the weekends.

      • Older travelers
        9.6

        Decor and design was outstanding. Food was excellent. Staff were friendly and attentive

        Droning bass from 10pm till late from the nightclub next door. Tipping everyone expects. Just pay the staff sufficiently. The rest of the world manages to do it. Mexico, do not follow this insulting practice / attitude from the USA.

      • Couple
        10.0

        The hotel is beautiful and relaxing. the rooms are very nice and clean. the employees helped us with every question/problem we had, and every time with a smile and willingness to help. the location is great. we would definately go back if we come back to Playa.

      • Group of friends
        10.0

        The staff is amazingly nice, from the receptionists through the bartenders and till the bell boys A very reasonable price and its close to everything !

      • Couple
        8.8

        We liked the atmosphere and the look of the place - it was really beautiful. The pool area really looks great, both day and night.

        The beaches they work with are a bit far from the hotel. Our rooftop private hot tub had no hot water. Since there was a tree above it, it was pretty messy with leaves and seeds - seems like no one cleaned there for some time.

      • Older travelers
        8.2

        Great staff and good location at a reasonable price.

        Room would be better with blockout curtains to darken room from early morning sun.

      How to reach hotel

      hotel La Tortuga Hotel & Spa - Playa del Carmen Playa del Carmen location
      Show big map »

      Hotel Address:

      Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

      Get directions
      Airports
      Restaurants
      • Oh Lala (cuisine: International)
        300 ft
      • Ah Cacao Chocolate Cafe
        800 ft
      Hotel information
      • Check-in:
        from  3 pm
      • Check-out:
        until  12 pm
      • Number of rooms:
        51

      Hotel Awards

      MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel & Spa

      According to guest reviews, the hotel has been rated as
      Best Spa Hotels in Mexico

      Use Badge